Refund policy

Last updated 2026-10-25

Every account starts with a free 7-day trial with full access, so you can see everything before you pay. Plans never renew by themselves, so there is nothing to cancel.

Changed your mind

If you ask within 7 days of your first payment, we refund it in full, no questions asked, and your access stops. Later payments, and requests after 7 days, are not refunded, except as below.

Always refunded

• A payment taken twice, or for an order that was already paid or cancelled.
• A payment of the wrong amount, when we can't put the order right.
• A plan you couldn't use because of a fault on our side that we couldn't fix.
• The unused part of a plan, if we close your account for a reason other than a breach of the terms.

How to ask

Message us with the email of your account and the order's reference code (it is on your order page). We send the refund within 7 days of your request, for the amount you paid, back the way you paid (Zain Cash, Qi Card) or as agreed with you. Founding-member pricing ends with a refunded subscription.

• WhatsApp: +9647706338900
• Email: support@dermaboard.com